Refund Policy

Last Updated: 10/2024

At Automated Medi, we are committed to delivering high-quality AI-driven marketing automation services tailored specifically for medspas. We strive to ensure your satisfaction with our services. However, due to the nature of our work, certain fees and services are non-refundable. This Refund Policy outlines the terms and conditions under which refunds are provided.

1. Introduction

This Refund Policy ("Policy") governs the refund terms for services provided by Automated Medi ("we," "us," or "our"). By engaging our services, you agree to the terms outlined in this Policy. Please read it carefully to understand your rights and obligations regarding refunds.

2. Definitions

Services: Refers to all marketing automation services provided by Automated Medi, including but not limited to social media management, SEO, email marketing automation, content creation, and analytics.
Set-Up Fees: One-time fees charged for the initial setup and configuration of your marketing campaigns and systems.
Custom Projects: Tailor-made projects designed to meet specific client requirements beyond standard service offerings.
Custom Automations: Personalized automation workflows and processes developed specifically for a client's unique needs.
Work Done: Any service delivered or performed by Automated Medi, including content creation, campaign management, and strategic planning.
Month of Content: Pre-scheduled and developed content for a full month, including posts, graphics, videos, and other related materials.

3. Refund Eligibility

Refunds may be considered under the following conditions:

Service Not Rendered: If Automated Medi fails to deliver the agreed-upon services without providing any deliverables.
Substantial Breach: Significant failure to comply with the terms outlined in the service agreement that materially affects the quality or delivery of services.

4. Non-Refundable Items

Certain fees and services are strictly non-refundable. These include:

Set-Up Fees: All initial set-up and configuration fees are non-refundable once the setup process has commenced.
Custom Projects: Fees for custom projects are non-refundable due to the tailored nature and resources allocated to these projects.
Custom Automations: Costs associated with developing personalized automation workflows are non-refundable once work has begun.
Work Done: Any services or work completed by Automated Medi are non-refundable, regardless of the outcome or your satisfaction.
Month of Content: Fees for the creation and scheduling of a month's worth of content are non-refundable once the content has been developed and scheduled for publication.

5. Refund Process

If you believe you are eligible for a refund based on the criteria outlined above, please follow these steps:

Contact Us: Reach out to our support team within [number of days, e.g., 14 days] of the service delivery date by emailing or calling us.
Provide Details: Include your account information, a detailed explanation of the issue, and any supporting documentation that demonstrates why you believe a refund is warranted.
Review: Our team will review your request and determine eligibility based on the terms of this Policy and the service agreement.
Resolution: If your request is approved, we will process the refund within [number of days, e.g., 30 days]. Refunds will be issued using the same payment method used for the original transaction.

6. Cancellation Policy

Clients may cancel their services at any time. However, cancellations do not entitle the client to a refund of any fees already paid, including but not limited to set-up fees, custom project fees, custom automation fees, and fees for work done or content created.

7. Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically for any updates.

8. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Florida, U.S.A., without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Florida, U.S.A. to resolve any disputes arising out of or relating to this Policy or your use of our services.

9. Contact Us

If you have any questions about this Refund Policy or need further assistance, please contact us